Ridgewill INC is committed to providing high-quality sports products to our customers. If you receive an item with quality issues, we will provide a return or refund service in accordance with this policy and applicable laws.

1. Return Period

For items with quality issues, you may contact us to request a return or refund within 30 days of receiving the item.

Unless otherwise required by applicable law, we may be unable to provide a refund for requests made after the 30-day period.

2. Items Eligible for Refund

You may contact us to request a refund if the item meets any of the following conditions:

The item has manufacturing or quality defects;
The item received differs significantly from the order;
The item was damaged during normal shipping;
The item has other quality issues that affect its normal use.

We may request your order number, photos of the item, or a description of the issue to verify the problem.

3. Returns Unrelated to Quality Issues

Unless otherwise required by applicable law, this policy primarily applies to items with quality issues.

For return requests based on personal preference, change of mind, incorrect size selection, or other non-quality-related reasons, acceptance of the return will be determined on a case-by-case basis and in accordance with applicable laws.

4. Refund Request Process

To request a refund, please contact us via the following method:

Customer Service Email:
support@ridgewill.shop

Please include the following in your email:

Order number;
Name of the purchased item;
Description of the issue;
Photos of the item or other relevant information, if necessary.

Upon receiving your request, we will review the situation and inform you of the next steps.

5. Refund Method

Once a return request is approved, the refund will typically be issued to the original payment method used for the purchase.

After the refund is processed, the time it takes for the funds to appear in your account may vary depending on the processing times of your bank, credit card company, or other payment service providers.

6. Return Costs for Items with Quality Issues

If a quality issue is confirmed, we will provide a reasonable solution for the return based on the specific circumstances.

Please do not send the item back without our prior confirmation; doing so may result in a delay in processing the return.

7. Exchanges

If an item has quality issues, we may offer an exchange service depending on stock availability. If the same item cannot be provided, we may offer a refund or another reasonable solution depending on the specific circumstances.

8. Refund Policy and Statutory Consumer Rights

This policy does not limit or exclude any non-waivable rights to which consumers are entitled under applicable law.

If applicable law requires us to provide additional options regarding returns, refunds, or product quality guarantees, we will comply with those legal requirements.

9. Contact Us

If you have any questions regarding our return or refund policy, please contact us:

Address:
1977 ATWATER BOULEVARD
ATWATER, CA 95301

Customer Service Email:
support@ridgewill.shop
john@ridgewill.shop

Phone:
(559) 844-2855

Defective Items: You may request a refund or return within 30 days of receiving the item.