1. Shipping Coverage

We currently ship only to addresses within the United States, including the contiguous U.S. states and other locations served by our carriers.

We do not currently ship to countries or regions outside the United States.

Delivery to certain remote areas, military addresses (such as APO/FPO), or special locations may be restricted based on carrier service areas.

2. Shipping Carriers

We select appropriate logistics providers based on the order destination, product type, and actual shipping conditions.

Common shipping carriers include:

USPS (United States Postal Service)
UPS
FedEx

The actual carrier may vary depending on the specific order. Once the order has shipped, we will typically provide tracking information so you can monitor the package’s transit status.

3. Processing Time

Orders typically require 1–3 business days for processing and preparation prior to shipment.

Order processing time does not include weekends or U.S. federal holidays.

Processing times may be extended due to high order volumes, promotional events, severe weather, or other uncontrollable factors.

4. Delivery Time

Once shipped, delivery within the United States typically takes approximately 3–7 business days.

Therefore, the total time from order confirmation to delivery is generally estimated at 4–10 business days.

Please note that these are estimates, not guaranteed delivery times. Actual delivery times may be affected by:

Shipping address;
Weather and natural disasters;
Carrier operations;
Holidays and peak seasons;
Unforeseen transit delays;
Customs or government requirements.

5. Tracking

We will send you tracking information once the order has shipped, where applicable.

If tracking indicates the package has been delivered but you have not received it, please check your shipping address, doorstep, mailbox, parcel lockers, and other secure drop-off locations; you may also contact the carrier directly for inquiries.

If you are still unable to locate your package, please contact our customer service team, and we will do our best to assist you.

6. Shipping Address

Please ensure that the shipping address you provide is accurate and complete when placing your order. Delivery delays, returns, or re-shipments caused by incorrect or incomplete address information may incur additional processing time or fees.

If your order has not yet shipped and you need to change the delivery address, please contact us as soon as possible.

Once an order has shipped, we may be unable to modify the delivery address.

7. Delayed or Lost Packages

If your package is delayed during transit, please use the tracking number provided with your order to check the latest shipping status.

If there have been no tracking updates for an extended period, or if the carrier confirms the package is lost, please contact us:

Email: support@ridgewill.shop
Phone: (559) 844-2855

We will verify the situation with the relevant carrier and assist you with the next steps.

8. Shipping Fees

Applicable shipping fees will be displayed on the checkout page based on your order and delivery address.

If free shipping is offered for specific orders, the terms of the offer will be as stated on the checkout page.

9. Contact Us

If you have any questions regarding our shipping areas, order status, or tracking, please contact us:

Address:
1977 ATWATER BOULEVARD
ATWATER, CA 95301

Customer Service Email:
support@ridgewill.shop
john@ridgewill.shop

Phone:
(559) 844-2855